Career Opportunities: Rooms Controller Supervisor (174186)

Job Description

Shangri-La Dubai is a luxurious urban sanctuary. As a Rooms Controller Supervisor, you will play an essential role in ensuring seamless room operations and delivering exceptional guest experiences that embody the Shangri-La philosophy.

Requirements

• Proven work experience within Front Office in a luxury hotel or 5-star environment.
• Proficient in Opera, Microsoft Office Suite.
• Communicates fluently in English.

Responsibilities

• Full knowledge of Front Office operational systems.
• Maintain house status reports to update Rooms inventory.
• Prepare keys and welcome folders for arriving guests.
• Coordinate with In-Room Dining/Amenity Centre for guest amenities.
• Block rooms for special requests, early arrivals, and groups.
• Liaise with Housekeeping for timely turnover of rooms.
• Action guest preferences to personalize their stay.