ServiceNow Senior Technical Consultant

Job Description

Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules. Collaborate with stakeholders to gather requirements and translate them into scalable workflows and automations. Apply ITIL framework principles to optimize service management processes.

Requirements

• Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules
• Solid understanding of ITIL processes and frameworks
• Experience in scripting, workflow design, and platform customization
• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• Relevant certifications (CSA, CIS for ITSM/HRSD/ITOM, ITIL Foundation) are highly desirable

Responsibilities

• Lead ServiceNow implementation across various modules
• Translate business requirements into scalable workflows
• Manage integrations between ServiceNow and external systems
• Provide technical mentorship to project teams
• Stay current with platform updates and industry trends
• Drive continuous improvement leveraging ServiceNow functionalities