Agent-At Your Service (Whatever Whenever Agent)

Job Description

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard and process guest requests for wake-up calls. receive, record, and relay messages accurately. provide information to guests about room features, property amenities, and local areas of interest.

Requirements

• High school diploma or G.E.D. equivalent

Responsibilities

• Answer and process guest requests via telephone, email, and chat
• Operate telephone switchboard and connect calls
• Log guest requests and issues into the computer system
• Follow up with guests to ensure satisfaction
• Provide info on room features and property amenities
• Process room service orders and record transactions in POS
• Assist guests with internet and entertainment access