Customer Service And Sales Assistant

Job Description

Cube 3D Printing is hiring a Customer Service and Sales Assistant to welcome customers at the shop and ensure a positive in-store experience. Responsibilities include answering phone calls, managing customer communication via WhatsApp, and explaining products and services to guide customers toward suitable solutions.

Responsibilities

• Welcome customers at the shop and ensure a positive in-store experience
• Answer incoming phone calls and respond to customer inquiries clearly and professionally
• Manage customer communication via WhatsApp including product questions, quotations, and follow ups
• Explain products and services to customers and guide them toward suitable solutions
• Create sales orders and assist the sales team with order processing
• Provide WhatsApp support after purchase by assisting customers with basic questions and coordination