As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Requirements
Previous experience in a customer-focused industry
Responsibilities
Achieve positive outcomes from Guest queries
Receiving calls and transferring calls
Handling guest wake up calls
Registering guest requests and room defects
Following up on guest requests
Ensure an efficient reception experience
Maximize room occupancy and use up-selling techniques
