IT Desktop Support- Muscat, Oman (Dispatch/On Demand)

Job Description

Provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices
• Respond to service requests and incidents via ticketing system
• Install, upgrade, and maintain operating systems and software applications
• Troubleshoot hardware, software, and peripheral issues
• Set up and configure new employee workstations
• Support remote users with VPN and connectivity issues