Front Office Supervisor

Job Description

Supervise and support the daily operations of the Front Desk, Concierge, and Bell Desk teams at Sofitel Dubai The Palm. Ensure all guests receive a warm welcome and prompt service. Handle complaints and feedback while coordinating with Housekeeping and Reservations.

Requirements

• Diploma or degree in Hospitality Management or related field.
• Previous experience as a Front Office Agent or Supervisor in a hotel.
• Proficient in PMS systems (e.g., Opera).

Responsibilities

• Supervise daily operations of Front Desk and Concierge.
• Handle guest complaints and feedback efficiently.
• Coordinate room assignments and check-ins/outs.
• Monitor cash handling and auditing procedures.
• Train and coach team members.
• Assist with scheduling and staffing levels.
• Promote hotel services to increase revenue.