This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field
Responsibilities
Provide first- and second-level support for desktops, laptops, printers, and mobile devices
Respond to service requests and incidents via ticketing system, phone, or in-person
Install, upgrade, and maintain operating systems and software applications
Troubleshoot hardware, software, and peripheral issues
Set up and configure new employee workstations
Maintain asset inventory
Support remote users with VPN, remote desktop, and connectivity issues
