Ensuring that operations run smoothly while providing exceptional technical support to clients and internal teams. Optimize processes and troubleshoot complex technical issues.
Requirements
Bachelor's degree in IT, Computer Science, or related field
5+ years of experience in operations management and technical support
Responsibilities
Oversee daily operations and technical support delivery
Provide expert-level technical assistance for systems and infrastructure
Implement process improvements for operational efficiency
Develop and update standard operating procedures (SOPs)
