Store Supervisor - Axel Arigato, The Grove

Job Description

Our Store Supervisor is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.

Requirements

• Experience in a leadership role within Retail, in the UAE
• Currently based in Abu Dhabi or ready to relocate to Abu Dhabi

Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy
• Define, execute and monitor the store action plan to achieve sales targets and KPIs
• Manage the customer database to build strong relationship with customers
• Stay ahead of latest trends, products and competitors and share feedback
• Conduct quarterly SWOT analysis
• Leverage all type of point of sales online and offline
• Provide a clear vision to the team about the business and store’s vision
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness
• Act as a coach for the team members and promote growth mindset
• Ensure performance improvement plans are discussed and documented
• Develop the omnichannel mindset among the team
• Recruit new clients and convert them into loyal VIP customers
• Ensure all sales and operational policies and procedures (SOP’s) are followed
• Ensure e-commerce orders are prepared and processed within set SLAs
• Leverage available technology tools (Clienteling app, OMS, Whatsapp Business, etc.)
• Ensure all operating standards are followed from stock replenishment to displays
• Ensure a healthy floor coverage by analyzing historical traffic data
• Ensure compliance with legal, safety, security, retail store operations and HR guidelines