Head Teller - Abu Dhabi (UAENs Only)

Job Description

Emirates NBD is a market leader across the MENAT region. As a Head Teller, your role is to supervise a team of tellers, validating all transactions originating from the team, and ensuring they meet technical requirements, comply with procedural guidelines, and provide approval within the delegated authority limits.

Requirements

• Bachelor's degree in finance, business administration, or related field preferred.
• Previous experience in banking or financial services, with a minimum of 2-3 years in a supervisory role.
• Strong understanding of banking regulations, compliance requirements, and risk management practices.
• Detail-oriented with a high level of accuracy in cash handling and transaction processing.
• Proficient in computer applications and banking software systems.

Responsibilities

• Supervise and train tellers on proper cash handling procedures, customer service standards, and adherence to banking regulations.
• Ensure teller operations are conducted accurately and efficiently.
• Monitor teller cash levels and vault management to maintain adequate funds.
• Resolve escalated customer inquiries or complaints promptly and professionally.
• Conduct regular audits of teller transactions and vault balances.
• Collaborate with branch management to implement operational procedures and achieve sales goals.
• Provide leadership and guidance to the teller team.
• Stay updated on industry trends, regulatory changes, and bank policies.
• Assist in opening and closing procedures, including balancing cash drawers and preparing reports.