Groups Coordinator

Job Description

A Groups Coordinator will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. You will maximize revenue through effective event and group yield policies, maintain customer databases, and build strong relationships with clients to serve them effectively.

Requirements

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards
• Knowledge of the hotel property management systems
• Previous experience in a Conference and Events function
• Relevant degree in a business discipline

Responsibilities

• Adhere to the events and group yield policy to maximize revenue
• Develop and maintain a customer database
• Generate and develop sales leads
• Research local competition and local events
• Manage administrative requests
• Manage an events schedule to maximize yield
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events