Travel and Customer Service Coordinator (Turkey)

Job Description

The Coordinator (based in Turkey) is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details.

Requirements

• Bachelor’s Degree or equivalent work experience
• Bilingual required - both Turkish and English required; Greek preferred
• 2+ years of experience in the travel industry and/or pharma industry preferred
• Working knowledge of Microsoft Office

Responsibilities

• Manages travel and transportation budget for trial participants
• Participates in discussions with vendors and internal team members regarding trial participant requirements
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff
• Acts as point of contact for patient communication regarding air, hotel and ground accommodations
• Maintains accurate data including setting up databases