Customer Service Coordinator (m/f/d)

Job Description

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Requirements

• Very good knowledge of Turkish and English
• Strong communication skills
• Excellent online/offline marketing skills
• Active, motivated team player; able to work independently
• PC skills with the MS Office package

Responsibilities

• Respond promptly, professionally, and courteously to customer inquiries via phone, email, and live chat, ensuring timely resolution and customer satisfaction.
• Provide accurate, comprehensive, and up-to-date information about products, services, policies, and procedures to support informed customer decisions.
• Handle customer complaints and complex issues efficiently with empathy, professionalism, and a solution-oriented mindset, ensuring positive outcomes and relationship retention.
• Collaborate closely with cross-functional teams to identify service gaps and continuously improve the overall customer experience.
• Actively participate in training sessions, team meetings, and knowledge-sharing initiatives to maintain a high level of product and service expertise.
• Support marketing and communication initiatives, including social media engagement, content promotion, and customer outreach activities.
• Assist with special customer service projects and ad hoc assignments as required to support business objectives.
• Deliver exceptional customer service to Tiens’s networks across both online and offline channels, maintaining consistent service standards.
• Organize, prepare for, and actively participate in events, meetings, and training sessions to enhance customer engagement and brand presence.