Customer Experience and Technical Support Director

Job Description

Lead Ticimax’s end-to-end Customer Experience and Technical Support strategy, directly shaping service quality and operational excellence.

Requirements

• Minimum 15 years professional experience
• Senior leadership in Contact Center Operations
• Advanced English proficiency
• Proven success managing multiple teams

Responsibilities

• Lead Ticimax’s CX organization end-to-end
• Improve end-to-end customer journey
• Set clear team goals and performance expectations
• Provide regular reporting to the CSO