Field Service Engineer

Job Description

Your role involves maximizing customer satisfaction on service quality and capability, by providing professional field service and consultancy while promoting service products. You will carry out service, repairs, maintenance, and overhaul of air compressors and related industrial equipment. On-site duties include implementing correct working methods, monitoring units, and writing reports. You will also manage customer relationships and technical feedback.

Requirements

• Degree in BSEE / BSME / BSECE is a plus
• Valid driver's license for travel to customer sites
• Proficient in Microsoft applications such as Excel, Word, PowerPoint, Outlook, etc.
• Excellent communication and presentation skills both written and verbal

Responsibilities

• On arrival at the customer’s premise inform the person-in-charge before any jobs are being carried out
• Implement correct working methods, use correct tools and observe all safety rules and regulations
• Collection of local purchase parts from suppliers for service jobs
• Carry out daily jobs as assigned / instructed by the Supervisor / Manager
• Follow all instructions given in the scope of works as per service work order
• Test run and monitor serviced units, record all readings to ensure units are running at satisfactory conditions
• Write reports of jobs carried out on the service work order or recommend any follow-up actions if needed
• Explain to customer if any follow up or repair jobs are needed
• Maintain cleanliness at compressor room and surrounding area before leaving customer’s premise
• Feedback to supervisor / manager on follow up actions required
• Provide technical and quality feedback to the technical specialist according to customer’s feedback
• Record all time spent in the field, workshop and other activities
• Timely and correct feedback on work orders, weekly report and monthly report
• Working closely with sales team & project team to satisfy customer
• Maintain proper PPEs’ being issued, ensure service vehicle is in good and clean condition
• Ensure proper usage and maintenance of all workshop equipment or measuring equipment