Software Service Engineer – French Speaking (Mandatory)

Job Description

A leading global technology company is seeking skilled Software Service Engineers (Tier 1 & Tier 2) to join their team in Doha. You will manage customer inquiries, resolve technical issues, and ensure seamless application performance for utility software.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field
• Expert knowledge of utility software applications
• Proficiency in English, French, and Arabic is a must
• Experience with ticketing systems like ServiceNow, Maximo, or Remedy
• Knowledge of ITIL principles and practices

Responsibilities

• Validate and manage incoming customer inquiries and response SLAs
• Investigate and resolve incidents and defects
• Perform first-line remediation tasks like user creation and password resets
• Maintain problem records and knowledge management articles
• Administer application accounts, users, and security
• Identify and address security issues and apply patches