Service & AMC Coordinator

Job Description

Main liaison for AMC/Service activities, from intake to ERP updates, scheduling, invoicing, and reporting. Interfaces with customers, technicians, and Accounts for billing. We are one of the world-class Leading Laundry Equipment suppliers & Laundry Solutions providers in the entire Middle East.

Requirements

• Bachelor's degree or diploma in a relevant field (UAE attested)

Responsibilities

• Receive Service orders & AMC requests
• Create/update ERP service orders
• Schedule technicians daily
• Maintain real-time ERP service order status updates
• Issue AMC/service invoices
• Provide next-day technician documents and ETA to customers
• Quote parts/services and obtain approvals
• Manage AMC contracts in ERP
• Handle Dept petty cash requests
• Manage warranty claims
• Promote AMC and Service to new UAE customers
• Generate ERP reports