At Concentrix, you will ensure service delivered to customers meets contractual KPIs, clarify requirements, and provide resolution to customers in a friendly and professional manner.
Requirements
High school diploma with three to six months of relevant experience preferred
Strong computer navigation skills and PC knowledge
Ability to effectively communicate in English (written and verbal)
Ability to rotate shifts as needed
Responsibilities
Ensure service delivered meets contractual KPIs
Clarify customer requirements and provide appropriate resolution
Maintain basic knowledge of client products or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries using published materials
