The CT Service Supervisor is responsible for ensuring that the services are delivered efficiently and accurately for all customer deployments and to make sure that we leave our customers satisfied.
Requirements
Desirable working experience in equipment installation, commissioning, technical assessment, and maintenance
Computer proficiency (Excel, Word, PowerPoint, Outlook)
Responsibilities
Work closely with planners and service operations managers to carry out instructions
Monitor service engineers’ performance in terms of behavior and technical knowledge
Track and monitor KPIs such as Safety, First Time Fix, and Customer Satisfaction
Ensure service engineers are equipped with proper tools and PPEs
Enforce compliance with standard operating procedures (SOPs)
Provide technical assistance via 24-hour service hotline support
Conduct regular team meetings to address concerns and best practices
