The Information and Support Center Agent will handle inquiries, provide guidance, resolve issues, escalate matters when necessary, and manage follow-ups efficiently.
Requirements
Bachelor’s degree in computer science, Business administration, or a related discipline
3 Years of relevant experience
Responsibilities
Handle external calls and messages from prospective students and parents
Advise callers about program offerings, tuition, and admissions
Handle internal calls and emails from students
Ensure end user and student requests are met
Diagnose issues and route unresolved issues to next level support
