Aftersales Manager - Automotive

Job Description

To lead and manage all After-Sales operations including service, maintenance, warranty, customer support, and spare parts, ensuring exceptional customer satisfaction, operational efficiency, and sustainable profitability, while enhancing brand reputation and retention.

Requirements

• Bachelor’s degree in Automotive Engineering, Business Administration, or related field
• Minimum 7–10 years in After-Sales Automotive operations with at least 3 years in a managerial role

Responsibilities

• Develop and implement After-Sales strategy to achieve service quality and revenue targets
• Oversee daily operations of service centers, workshops, and spare parts departments
• Monitor workshop productivity, turnaround time, and capacity utilization
• Implement Customer Satisfaction Programs and monitor CSI scores
• Manage warranty claims and ensure compliance with manufacturer standards
• Develop annual budgets and revenue targets for After-Sales operations
• Implement strong internal controls, SOPs, and best practice processes
• Lead After-Sales team including Service Managers, Advisors, Technicians, and Parts Teams
• Establish clear KPIs, conduct performance evaluations, and coaching
• Coordinate with Sales Department to ensure seamless customer lifecycle