Service Manager

Job Description

A leadership position responsible for structuring, scaling, and continuously improving the service organization in line with operational excellence and customer satisfaction.

Requirements

• Proven experience in technical service management within industrial products or machinery
• Technical background preferred (mechanical / electrical / mechatronics)
• Strong leadership skills with hands-on field operation experience
• Process-driven and customer-focused mindset

Responsibilities

• End-to-end management of technical service operations
• Planning and performance management of field service teams
• Structuring maintenance, repair, and warranty processes
• Defining, monitoring, and reporting service KPIs
• Coordination with spare parts and sales teams