Sr. Manager - Customer Experience

Job Description

Lead and enhance the customer experience across all touchpoints. Design service processes and build a team to deliver excellence at scale.

Requirements

• Bachelor's/Masters degree in Business/Marketing
• 10–12 years experience

Responsibilities

• Own end-to-end customer experience strategy
• Manage customer service operations
• Develop CX frameworks and KPIs
• Implement VOC programs
• Train and mentor customer-facing teams