We are seeking a strategic and results-driven Head of Customer Success to lead the global customer experience function for a fast-growing e-commerce brand.
Requirements
Minimum 5 years of experience in client-facing operations or customer success roles
At least 2 years in a leadership capacity
Strong background in e-commerce operations
Experience with Shopify, QuickBooks, or similar tools preferred
Responsibilities
Lead and mentor a customer success team
Define and execute scalable customer success strategies
Enable consultative sales and client interactions across multiple channels
Oversee accurate and timely quotes, invoices, and order fulfillment
Identify recurring pain points and drive process improvements
