Customer Service, Social Media & Sales

Job Description

We are seeking a Customer Service, Social Media & Sales Executive who can professionally handle customer communication, actively manage social media interactions, and convert online inquiries into confirmed sales. Fluency in both English and Arabic is mandatory.

Requirements

• Fluent in English and Arabic (speaking and writing)
• Strong communication, customer service, and sales skills
• Experience in customer service, social media handling, or online sales
• Comfortable using WhatsApp Business, Instagram, TikTok, Facebook, and YouTube
• Ability to work in a fast-paced, target-driven environment

Responsibilities

• Respond to customer inquiries via WhatsApp, social media messages, and comments
• Convert chats, leads, and inquiries into confirmed sales
• Provide accurate product information, pricing, availability, and delivery details
• Follow up with potential customers to reduce abandoned inquiries
• Monitor and reply to comments and messages on major social platforms
• Post product videos, stories, and promotional content regularly
• Assist in creating short product videos and promotional clips
• Coordinate with the marketing and design team for visuals and captions