IT technical support provides global Windows OS and Server Support: Application tuning and troubleshooting, OS security patch management, network security, account and network share management, new system implementations, and storage maintenance.
Requirements
Strong background in evaluating and optimizing workstations and applications
Knowledge of A/V hardware and multimedia devices
Preference for Networking certificates (CCNA, Network+) or Systems certificates (MCSE / MSCA)
Responsibilities
Provide frontline support for technical escalations
Manage software and hardware licensing
Identify and implement technological process improvements
Develop and implement technical solutions for operational improvement
