Head of eCommerce

Job Description

As Head of eCommerce at Reckitt, your strategic vision will energise our teams and amplify our customers' success. This role goes beyond traditional sales — it's about creating an impactful customer strategy, leading negotiations, and pioneering innovations that drive growth. Here, leadership means more than just managing; it's about inspiring and innovating — taking every opportunity to elevate our work and drive mutual growth with one of our largest national customers.

Requirements

• Demonstrated success in national account sales within FMCG, Consumer Goods, or a similar premium brand environment.
• Additional experience in trade marketing, e-commerce, or marketing adds a rich layer to your profile.
• Solid history of managing P&L, budgets, and the expansion of substantial, complex accounts.
• High commercial acumen paired with outstanding communication, negotiation, and influence.
• A customer-first approach with expertise in nurturing multi-level trade customer relationships.
• Exceptional leadership qualities with the ability to form meaningful team connections and motivate a diverse workforce.
• Brings 7+ years of experience in consumer goods or consumer health.
• Possesses essential E‑Commerce expertise.
• Has 2+ years of people leadership experience.
• Strong English skills.

Responsibilities

• Craft and execute a leading-edge customer strategy, driving the delivery of sales, profit, and trade negotiations.
• Recruit, coach, and inspire your team members, fostering a culture geared towards achievement and collaborative growth.
• Develop and maintain robust relationships with an array of customer ecosystem partners.
• Utilise data from various sources to form compelling narratives and guide strategic business decisions.
• Take charge of the P&L, steering your accounts towards success and exceeding targets across all product categories.
• Leads the development and execution of integrated commercial and E‑Commerce strategies that drive sustainable growth across key channels.
• Coaches and empowers a diverse commercial team while collaborating cross‑functionally to optimize customer engagement, operational excellence, and market performance.