Customer Analytics Specialist

Job Description

Implement and monitor quality standards across Sales and Aftersales processes, analyzing customer journey touchpoints and feedback.

Requirements

• Bachelor’s degree in Business, Engineering or Statistics
• 2-3 years of experience in CX, CRM, or data analytics
• Good level of English

Responsibilities

• Analyze CSI and SSI trends
• Manage customer data quality and compliance
• Identify improvement actions for customer journey
• Root cause identification of complaints