Sales Support Specialist (Ankara, Turkey)

Job Description

The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare’s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients.

Requirements

• 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
• Strong knowledge of dental implant systems and related treatment procedures.
• Experience working cross-functionally with sales, product management, and customer service teams.
• Hands-on experience with CRM software and technical support tools.
• Bachelor’s degree in Biomedical Engineering, Dentistry, or a related field preferred.
• Fluency in Turkish and English (both written and verbal).
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.

Responsibilities

• Serve as the primary point of contact for technical inquiries related to Nobel Biocare’s dental implants.
• Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
• Assist medium to small customers who may not have direct access to a sales representative.
• Respond to inbound calls and emails to ensure prompt resolution of customer issues.
• Work closely with Territory Managers and the Product Manager to provide technical expertise.
• Support sales representatives with product demonstrations and technical explanations for customer meetings.
• Keep the sales team informed on product updates and technical developments.
• Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
• Identify and resolve potential issues, such as product handling challenges or high failure rates.
• Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.