Application Engineering Lab Technician, Henkel Adhesive Technologies (Tuzla)

Job Description

In this position, you will support Application Engineering activities by developing and standardizing laboratory test methods, managing test data and reports, and ensuring high-quality, compliant testing processes. You will work closely with internal teams and customers, applying a consultative approach to technical requests, customer incidents, and continuous improvement initiatives.

Requirements

• Bachelor's degree in chemistry or chemical engineering
• Up to 1 year of related experience, preferably laboratory experience
• Ability to work independently, communicate with laboratory members, and maintain organized records/reports
• Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
• Solution oriented and ability to work as a team
• Advanced user of MS Office applications

Responsibilities

• Standardize and develop new test methods using a broad range of analytical techniques, including both destructive and non-destructive testing
• Leverage customer feedback to drive continuous optimization in customer service and laboratory testing processes
• Track, manage, and document test reports within the LIM system using Electronic Laboratory Notebooks (ELN)
• Perform peer reviews of ELN test data and LIM system entries to ensure data accuracy and quality
• Participate in test standard validations and support training activities for internal stakeholders
• Prepare and deliver internal presentations related to testing methods, standards, and results
• Apply consultative skills when interacting with customers to build trust and transparency while managing technical incidents
• Participate in customer meetings and presentations, providing consultation on best practices relevant to the application field
• Communicate and collaborate closely with Application Engineering field roles, Key Account Managers (KAMs), project teams, and customers
• Lead and coordinate internal and external technical requests and application-related projects
• Ensure laboratory and application equipment are properly calibrated and safety-checked in compliance with local regulations
• Support Root Cause Analysis (RCA) activities and ensure the completion of Corrective Action Plans related to customer complaints and overall product performance