This position is posted by Jobgether on behalf of a partner company. We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function.
Requirements
Minimum 5 years of experience in client-facing operations or customer success roles
At least 2 years in a leadership capacity
Strong background in e-commerce operations
Experience with Shopify and QuickBooks preferred
Proven ability to lead remote, globally distributed teams
Responsibilities
Lead and manage the customer success function, establishing strategies and KPIs
Build, mentor, and guide a high-performing team across support and aftersales
Oversee post-sales operations including client onboarding and technical coordination
Manage shipping, damages, returns, and related customer communications
Collaborate cross-functionally with marketing, sales, and technical teams
