Customer Service Representative

Job Description

Petriotics is a fast-growing pet e-commerce company in Lebanon, known for premium products, fast delivery, and exceptional customer care. We’re looking for friendly, organized, and pet-loving Customer Service Representatives to join our team. You will help customers choose products, handle orders/exchanges, and manage inquiries across phone, WhatsApp, and social media.

Requirements

• You are a pet owner (you genuinely love pets and understand pet owners)

Responsibilities

• Help customers choose the best products for their pets based on their needs, lifestyle, and budget
• Place orders on behalf of customers and handle exchanges or refunds
• Follow up with customers to ensure satisfaction
• Handle and resolve customer complaints calmly and professionally
• Coordinate with the operations team on deliveries and urgent orders
• Contact suppliers for out-of-stock products
• Manage customer inquiries via phone, WhatsApp, email, and social platforms
• Respond to social media comments and direct messages
• Assist walk-in customers with pickups and occasional loading assistance
• Handle cash for pickup orders and ensure accurate transactions
• Log customer feedback and requests in internal systems