Customer Experience Specialist

وصف الوظيفة

CHERY is seeking an Analytics & Digital Marketing Supervisor who will be responsible for overseeing digital marketing analytics, guiding digital performance initiatives and ensuring the effective management of digital platforms in line with strategic objectives.

المتطلبات

• Bachelor's degree in Statistics, Business Administration, Marketing, or a related field
• 2-3 years of experience in customer success or a related role
• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• High level of Excel knowledge

المسؤوليات

• Analyze customer feedback to identify trends
• Work with other departments to resolve customer issues
• Track and report on customer satisfaction metrics
• Introduce and implement customer loyalty programs
• Manage CRM reporting
• Build and maintain relationships with customer communities
• Moderate online forums and social media groups
• Organize events and workshops