Pro-actively providing accurate information to larger customers via voice, chat, or email. Advising on FedEx services and resolving service-related issues.
المتطلبات
Experience in customer service roles
Excellent communication skills
Computer literacy
Problem-solving mindset
Ability to work in a fast-paced team
المسؤوليات
First point of contact for larger customers
Provide pro-active guidance via voice, chat, and email
Accurately entering information into systems
Identifying opportunities to grow business
Collaborating with internal teams for customer experience
