The Advisor I position interfaces with customers via inbound/outbound calls or internet to provide customer service support and resolution regarding routine problems.
المتطلبات
High school diploma with 3-6 months relevant experience preferred
Strong computer navigation skills and PC Knowledge
Ability to rotate shifts as needed
Strong customer service orientation
المسؤوليات
Ensure service delivered meets contractual KPIs
Probe for understanding and use decision-support tools for resolution
Build rapport with customers and maintain professional tone
Accurately notate accounts and track information in databases
